Day 136: Bad day
Nothing was resolved today. I couldn’t get the network back up and running; in fact, I seem to have made it work. When people could once connect to the internet by an ethernet cable, now they can’t. The wireless is still down. It’s a weird issue, and the culprit has to be DNS, but the real culprit is probably Windows Update. I pushed out updates to every computer on the network last Friday, and I’ve been hearing reports about internet problems coming on Saturday. Something happened between Friday and Saturday, and I’m not sure what. Neither does Doc, the last tech guy, who came over to check it out. In fact, from around 7-10:30, we were trying to troubleshoot these issues together, and we couldn’t figure it out. What I’m going to have to do tomorrow is call the suppliers of our servers and see if they can send a network engineer over to check our setup.
It’s so weird. I don’t understand what’s going on, and everyone’s pissed at me at work because they can’t use the internet. I can’t ping our two domain controllers, but I can ping everything else. Our two main controllers are also our two main DNS servers, and everything connects to these DNS servers through DHCP. But since I can’t ping these two controllers, and everyone uses these servers for DNS, nothing can connect to the internet. These DNS servers exist; I can log on to them and use it like any other computer. The network just doesn’t see them. It’s like they don’t exist.
I don’t know what I could have done to fuck this up. I don’t know if it was even me. Maybe it was pushing out those Windows Updates. Or maybe it’s a hardware issue. Maybe I need to tick a checkbox somewhere and everything will be back to normal. All I know is that I think I’m doing fiddling and I’m ready to call in some experts. I wish I didn’t. I wish I just knew what was going on, but I don’t, and neither does Doc. We tried everything we knew to do and nothing.
I’m afraid I’ve lost all credibility at work. Hell, I’m afraid I’m going to get fired. I liked this job. This week was supposed to be simple. It was supposed to be a good week where I kickstarted a few projects I’ve had in mind. But life threw me this damn curveball, and I’ve struck out. I’m stressing out, and even though I feel better right now because I was able to talk it out with someone more knowledgable than me, the problem still remains, and I don’t know what to do.
I hope my brain can work through this problem overnight so I can have some sort of epiphany in the morning. I know the symptoms, but I just want to know the cause. If I know the cause, then I can attack it with all my might and fix it. But alas, I don’t. I don’t and it’s getting to me.